Return Policy

1. Return Window

You can request a return within 7 days of your order being marked delivered. The window is counted from the delivery date recorded on your order, not the order or payment date — so it starts once the item is actually in your hands. Once it closes, we're no longer able to accept a return request for that item.

2. What's Eligible

Only items on orders that have reached delivered status are eligible — an order still in transit, or one paid for but not yet delivered, can't be returned yet. Returns are requested per item, so on a multi-item order you can return just the item that has a problem without affecting the rest of your order.

3. Acceptable Reasons

When you request a return, you'll select one of the following reasons:

• Item arrived damaged
• Wrong item received
• Item is defective
• Other reason that maybe valid

4. How to Request a Return

Sign in and go to My Orders, open the delivered order, and use the return option next to the item — no need to contact support first unless you'd rather talk it through.

5. What Happens Next

Once submitted, your request goes to our team for review. You'll get an email either way:

• Approved with a refund — the agreed amount is refunded.
• Approved with store credit — a one-time discount coupon for the agreed amount, in lieu of a cash refund.
• Declined — you'll be told why, and can reach out if you'd like to discuss it further.

6. Questions or Disputes

For anything not covered above, or if you disagree with how a return was resolved, contact us at sales@ebikes.com.ng or WhatsApp.